A recent survey showed that more than 55% of furniture manufacturers provide logins to custom b2b portals to help their reps and partners access content to improve their experience and help them sell. These web-portals create a more personalized experience, … Continue Reading
If you are not taking care of your customer, your competitor will.
We discussed in our previous blog: The Buyers Journey has changed, has your sales and marketing teams adjusted?, how digital transformation and the internet has changed the buyers journey and in turn the marketing and sales game. We haven’t discussed how … Continue Reading
The customer experience is the next competitive battleground
If you asked your customers to rate their satisfaction with your service, would they give you glowing reviews; or would they say your products are wonderful but your customer service needs some work? Let’s face it, people don’t like to … Continue Reading