The Woodworking Network released the FDMC 300 earlier this year (http://www.woodworkingnetwork.com/fdmc-300/2016). The FDMC 300 is a group of the 300 largest cabinet, furniture, millwork, store fixture, office/contract and component producers in North America. Sales for this group of companies has now … Continue Reading
Has your Company Embraced Digital Customer Service?
We discussed in our previous blog: The Buyers Journey has changed, has your sales and marketing teams adjusted?, how digital transformation and the internet has changed the buyers journey and in turn the marketing and sales game. We haven’t discussed how … Continue Reading
WHY YOUR CUSTOMERS EXPECT ONLINE OPTIONS
The irony of this blog is not lost on me. The fact that you’re reading this online is perfect! Most people wake up in the morning and look at their phones; they check emails, watch videos, read news, and respond … Continue Reading
WHATS WRONG WITH YOUR CUSTOMER SERVICE AND HOW DBOX CAN FIX IT
If you asked your customers to rate their satisfaction with your service, would they give you glowing reviews; or would they say your products are wonderful but your customer service needs some work? Let’s face it, people don’t like to … Continue Reading